Privacy Policy

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Smart Step Properties Ltd

Last updated: 01/01/2026

Smart Step Properties Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our property management services.

1. Who We Are

Company name: Smart Step Properties Ltd
Registered address: Manningham Business Centre, Manningham Lane, Bradford, 

BD1 3BN
Email: info@smartsteppropertiesltd.com
Telephone: 01274 010581

We are the data controller responsible for your personal data under UK data protection laws.

2. Information We Collect

We may collect and process the following types of personal data:

a) Information you provide directly

• Name
• Email      address
• Telephone      number
• Postal      address
• Property      details
• Identification      documents (where legally required, e.g. Right to Rent checks)
• Payment      and billing information
• Any      information you submit via contact forms, enquiries, or applications

b) Information collected automatically

• IP      address
• Browser      type and version
• Pages      visited and time spent on the website
• Cookies      and similar tracking technologies

3. How We Use Your Information

We use your personal data to:

• Provide      property management, letting, and related services
• Respond      to enquiries and communications
• Manage      tenancies, landlords, and contractors
• Process      payments and invoices
• Comply      with legal and regulatory obligations
• Improve      our website and services
• Prevent      fraud and ensure security

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract     – where processing is necessary to perform a contract with you
• Legal      obligation – to comply with laws and regulations
• Legitimate      interests – to operate and improve our business
• Consent     – where you have given clear permission (e.g. marketing emails)

5. Sharing Your Information

We may share your personal data with:

• Contractors      and service providers (e.g. maintenance, IT, accounting)
• Letting      agents, landlords, or tenants where relevant
• Payment      processors and financial institutions
• Legal,      regulatory, or government authorities when required

We only share data that is necessary and ensure appropriate safeguards are in place.

6. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Data Protection Rights

You have the right to:

• Access      your personal data
• Request      correction of inaccurate data
• Request      erasure of your data
• Object      to or restrict processing
• Request      data portability
• Withdraw      consent at any time (where applicable)

To exercise your rights, please contact us using the details above.

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic. You can control cookie preferences through your browser settings.
[Optional: Link to a separate Cookie Policy]

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Website: www.ico.org.uk